He comes by his principles honestly and from his tribe -- his ancestors -- and believes and follows in their footsteps, retracing their commitments and actions of living in peace with fellows, whether Hindu dhobis or Muslim.
When I offered the dhobi a small tip for hijacking him from his work, he refused the tip and touched my heart when he said, "I spoke to you from my heart. I can't take money from you," as he ekes out a meager living for his family on the banks of the Gomti. Imagine that!
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But if Aam Admi thrills, the political leadership chills. The political paradoxes of India invade even the literary circuit. Two noted authors -- the famous or infamous depending on your point of view Salman Rushdie , author of "The Satanic Verses," was recently told by government that it could not guarantee his protection if he chose to attend the literary festival in Jaipur, India in January.
Similarly, Taslima Nasrin , author of "Shame" had her book launch cancelled at the Calcutta book fair, because the political parties were stirring up potential violence.
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Many Indians viewed these bans as an attempt by the Congress-ruled government both at the Centre and in Rajasthan to pander to fundamentalist sentiments within the Muslim community -- a key vote block in current elections which are underway. Where my taxi driver and dhobi would have peace, their leaders see advantage in strife - where and when does India reach the tipping point and choose its path? Tap here to turn on desktop notifications to get the news sent straight to you.
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afs-cinematographer | Ecstasy & Agony
Canada U. US News. The whole information gathering routine starts all over. Excellent customer service means having records at every touch point about your customer, including a retrievable footprint. Amazon and Target do this very well in mass retailing.
ECSTASY or AGONY?
Four Seasons does it well personally - they remember your room, food and wine preferences. Put your executives on the front line. Have executives call in from a regular customer number, with a normal set of issues, so they experience your service the way customers do. Ask execs to do a stint in the call center, stand behind the sales counter, or check-in guests at the front desk if you are a hotel.
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Try to staple yourself to a work order figuratively , so you experience the entire customer buying process. Above all, don't assume that your customers are a captive audience. Mobile technology and social media are making consumers very smart and nimble. Also, non-traditional competitors like Apple, Google, Amazon will weaken your grip on customers through new technologies that will disrupt your business model.
For company leaders, this means peering into the future through scenario planning, segmenting your business from multiple angles and running war-gaming exercises to stay ahead of rivals.
The aim is not just to delight customers today but to build organizational capabilities to do so tomorrow as well, when a new generation of customers will be in the driver seat. Moral panic in the print media. MSc thesis, Trinity College Dublin.
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This dissertation examines the portrayal of the synthetic drug MDMA, more commonly known as ecstasy, in the print media in Ireland.